Policies & Guarantees

CANCELLATION POLICY

Kindly reach out to us right away at care@dwelluxe.store if you wish to modify your order. We’ll do our best to accommodate your request; however, once an order has been processed for shipment, we’re unable to make any further changes.

WARRANTY & GUARANTEE POLICY

At Dwelluxe, we are committed to the highest standards of quality and craftsmanship. Every knife we create is designed for lasting performance, precision, and style.

1-Year Warranty – Dwelluxe Damascus Chef Knife Set (Eligible Product Only)

The Dwelluxe Damascus Chef Knife Set is covered by a 1-Year Warranty against defects in materials or workmanship.
This warranty becomes active from the day you successfully register your claim through our “Claim Your Warranty” page.

If your Damascus set develops a manufacturing defect under normal household use within this period, you may be eligible for free repair, replacement, or store credit, at our discretion.

This warranty applies only to the Dwelluxe Damascus Chef Knife Set purchased directly from our official website or Amazon and does not cover:

  • Damage caused by misuse, accidents, or negligence.
  • Normal wear and tear such as dull blades, scratches, or discoloration.
  • Improper cleaning, sharpening, or maintenance.
  • Products altered, resold, or purchased from unauthorized sellers.

30-Day Money-Back Guarantee – Aristo Blade Chef Knife Set

The Aristo Blade Chef Knife Set is not covered by warranty; however, it includes a 30-Day Money-Back Guarantee.
If you’re not completely satisfied, you may return the product within 30 days of delivery for a full refund or exchange, provided it is unused and in its original packaging.

How to Claim

You can easily activate or claim your warranty for the Damascus set by:

Scanning the QR code on the Warranty Card included inside your product box, or

Visiting our warranty page directly at www.dwelluxe.store/claimyourwarranty

For any assistance, please contact our support team at care@dwelluxe.store with your order number, product details, and a brief description of the issue.